If your device isn't working properly, don't panic. Most issues are related to software or settings. To help diagnose the issue, please follow these steps to pull out the log for us:
1.Power On & Connect
Plug in the power supply to the device. Connect the device to your computer with a Type-C data cable (Please make sure your data cable is capable of data transfer, as some cables are only for charging).
The Type-C port is located on the hashboard, and its position may vary depending on the model. After a successful connection, a "blink" sound will be emitted.
*If no response after connecting the device to the computer via a data cable. You can see this post and follow the steps to enter the developer mode.
2.Access the Diagnostic Tool
Open your web browser and navigate to:
https://www.anticyclone-systems.co.uk/aslwebterm.php
3.Generate Logs from Beginning
Click the 'Connect' button on the webpage and confirm the connecting port in the pop-out window. Then, the tool will begin to generate logs and scroll. Click the 'RESET' button on the hash board to restart the device so that the tool can capture the logs from the initiation
4.Submit Logs for Analysis
Let it run for at least one minute, then click the 'Snapshot' button on the webpage. A window will pop out. Copy the entire log content from the beginning. Email the full log or paste it into a txt file and send it to our support team: tech@tinychiphub.com